Kitchen CUT welcomes new Support Specialist to growing team

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Kitchen CUT is growing its specialist customer service team with a new appointment.

Jake Coldwell joins the business as Support Specialist, brought on board to support our existing client-base with tailored one-to-one advice and hands-on assistance with the Kitchen CUT platform. Jake will also play an integral role in creating and disseminating useful how-to guides and training resources for our customers, to ensure they are getting the most out of the technology we offer.

Jake brings a wealth of customer service experience to our team, having worked with some of the largest corporations in the world, including Microsoft, supporting clients to maximise products and services.

He commented on his new role: “I think I can utilise my expertise to help build the team and prepare Kitchen CUT for future growth. I’m very process driven and am looking forward to making the support function at Kitchen Cut as robust and fully featured as it needs to be going forward, to best support our customer base.

“I loved the idea that Kitchen Cut was a company founded by somebody from within the hospitality industry, who saw an issue and decided to create a solution. I was really drawn to the idea of working with a team that were not only passionate but also had users at the heart of their approach. It’s so clear everyone here is driven to make Kitchen Cut great, and that’s the exact energy I came onboard to be a part of.”

John Wood, Founder and Managing Director at Kitchen CUT said: “We’re delighted to welcome Jake on board to help support our client base. Our customer support is what sets us apart and what we pride ourselves on at Kitchen CUT, so having strong support staff is incredibly important to us. With Jake’s extensive experience, and enthusiastic approach, we are confident he will build on the progress we’ve made to provide every customer with tailored and responsive 24/7 tech support, to ensure they get the very best results from our software for their business.”

Jake will be working to build the customer service functions of Kitchen CUT, to support company expansion, at an important time of growth for the business.

He continued: “I’m incredibly excited to hit the ground running, Kitchen Cut’s best days are ahead, and this is a great point of change for the team.”